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Another Way for MSPs to Build Customer Reports: BrightGauge
BrightGauge believes it has built an easier way for managed services providers (MSPs) to create and deliver performance reports to customers. BrightGauge’s cloud-based application, championed by Eric...
View ArticleNet Optics Acquisitions Target Network Monitoring, Analysis
Net Optics, which develops network monitoring solutions, has made two acquisitions in an attempt to expand its global reach and provide its customers deeper and more insightful network reports....
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MSPs: Communicate Value and Stop Focusing On Price
If a customer doesn’t see the business value in what you do, your services are expendable. It’s a harsh reality, but one that we all face. As an MSP, the challenge lies in communicating your customer...
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MSPWorld Tackles Cloud Computing, Cloud Services, SLAs
When the MSPWorld conference kicks off this week (Feb. 1-3, Miami, Fla.), a healthy portion of the event content will focus on cloud computing and cloud services. That’s hardly surprising, considering...
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Managed Services: What’s A Good Customer Retention Rate?
How do managed services providers (MSPs) measure success? Popular metrics include profit margins, monthly recurring revenues (MRR), revenue per employee, and overall business growth rates. But MDL...
View ArticleWhat Are These MSP Peer Groups All About Anyway?
Some of the most successful MSPs you run into often have at least one thing in common. They are members of one peer group or another. Perhaps the most well-known is the Heartland Technology Group, or...
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IT Service Desks, Help Desks and NOCs: 24 Options for MSPs
When we prepared this year’s MSPmentor 100 survey (open Oct. 15 through Dec. 28), we increased our attention on several areas — including the IT Service Desk and Help Desk markets, and the closely...
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Will Elections Become a Managed Services Opportunity?
Election Day is here and whether you are still recovering from Hurricane Sandy on the east coast or evaluating any number of Propositions on the west coast, we all know how important it is to vote....
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Ciena Targets Vertical MSPs with BizConnect
It’s that time of year. Turkeys are being thawed, holiday preparations are underway, mittens are starting to get lost. And just like clockwork, vendor companies are looking at 2013 changes to their...
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Top Australia MSP Expert Tim Brewer Becomes Global Coach
Tim Brewer, one of Australia’s top MSP executives at Anittel and an MSPmentor 250 member, is ready to stretch his arms globally. Indeed, Brewer is set to work as an independent executive consultant who...
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